Learn About Work Orders
- Diagnostic – Diagnose the system and quote the repair or replacement cost. A Diagnostic fee is included.
- Inspection – For an e-commerce order, inspect the equipment that is listed on the work order and update the work order if needed. An Inspection fee is always included.
- Repair - Repair the equipment supplied by Motili to reactively fix equipment according to the work order.
- Replace -Replace equipment listed in the work order.
- Walk Through – Track a client-approved job that Motili completed that still has outstanding work. This type of work order is primarily used for permits and final inspections.
- Warranty – For units under a home warranty, track repairs for equipment that was installed or repaired by Motili.
- Preventative Maintenance – Used by the Motili Project team to asset tag a large property and indicate assets that need to proactively be repaired or replaced.
Work Order Priority
Work orders are prioritized, so that you know when you must complete the visit. If you have any questions about work orders, call or email Motili Support with any questions or feedback.
- Emergency - On-site within 24 hours
- Urgent - On-site within 48 hours
- Routine - On-site within 96 hours
